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FAQ’s

Answers to many of the most frequently asked questions we get are below. But if you can’t find the information you’re looking for, please don’t hesitate to contact us.

Information

Confirmation and Arrival Instructions

Once you book a reservation with us we will email you a confirmation and check in instructions. This will include directions to the house and the lockbox code.

What time is check in?

Check-in is at 4:00 Pm on the day of arrival you will follow the check in instructions for location of the house and lock box code.

Check out is at 10:00 am on day of check out.

How many people are allowed to stay at each property?

The  maximum occupancy varies for all rentals. At the low end, we have two guest rentals and all the way up to 12 guests rentals.

If you have a specific need that does not fall within this range, please let us know and we will do our best to find you accommodations that meets your requirements.

How may I make a reservation?

You can book online using our secure payment center or you can call us between 9-5pm Eastern time at 850-697-5300.

If after hours please leave a message and we will call the the following morning to book. You can also email us at info@mysandybeach.com

Payments are due 10 days before check in.

How do we checkout from one of your rentals?

Upon confirmation of booking, we will send you via email both Check In and Check Out instructions.

Does our rentals include bath towels and linens?

All towels and linens are provided for all guests.

We do suggest you bring beach towels as these are not included.

What is your change or cancellation policy?

You may cancel 30 days prior to check in.

What supplies will come with the unit?

All you need is food and drink, may need to replace some paper supplies after a few days.

General Rental Information

No maid service is available.

A washer and dryer are provided at the house.

All rental units are air conditioned

All rental units have TV

All rentals are are smoke free. There is NO smoking allowed in any unit.

Some units are pet friendly which has a pet fee.

Sandy beach will hold your credit card for security deposit.

Booking online is safe and secure

All kitchens are fully equipped.

Hospitals and Doctors?

George W. Weem’s Memorial Hospital, 135 Ave. G, Apalachicola, FL., 32320 (850)-653-8853.

Weem’s Urgent Care Clinic, 110 NE 5th St., Carrabelle, Fl., 32322. (850)-697-2345.

Do you have long term rentals?

Yes we have long term units available.

What if I left a personal possession in the rental after check out?

Please call us as soon as you realize you have left an item and we will mail it to you.